Privacy Policy

1. Introduction

997jl ("we", "us", "our", or "Company") is committed to protecting the privacy and personal information of all users ("you", "your", or "Player") who access and use our online casino and sports betting platform. This Privacy Policy describes in detail the types of personal data we collect, the purposes for which we process such data, how we protect your information, your rights regarding your personal data, and how we comply with applicable data protection laws including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other relevant regulations.

By creating an account with 997jl, accessing our website at https://997jl.cam, using our mobile applications, or engaging with any of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must not use our Services. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of 997jl Services.

2. Information We Collect

997jl collects various categories of personal information necessary to provide our gaming services, comply with legal obligations, prevent fraud, and enhance user experience. The information we collect includes:

2.1 Personal Identification Information

When you register for a 997jl account, we collect personal identification data including:

• Full Legal Name: Your complete name as it appears on government-issued identification documents
• Date of Birth: Required to verify that you meet the minimum age requirement of 21 years for gambling in the Philippines
• Residential Address: Your complete home address including street, barangay, city/municipality, province, and postal code
• Email Address: Used for account verification, communications, and password recovery
• Mobile Phone Number: Philippine mobile number used for account security, two-factor authentication, and promotional communications
• Government-Issued ID Numbers: When required for verification purposes, we may collect identification numbers from documents such as Philippine passport, driver's license, UMID, SSS ID, or postal ID
• Nationality and Citizenship: To ensure compliance with jurisdictional restrictions and legal requirements

2.2 Financial and Transaction Information

To facilitate deposits, withdrawals, and financial transactions, we collect:

• Payment Method Details: Information about your GCash account, Maya account, bank account numbers (BPI, BDO, UnionBank, Metrobank), cryptocurrency wallet addresses, and other payment instruments
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and financial activities on your 997jl account
• Source of Funds: Documentation or declarations regarding the legitimate source of funds deposited to your account, collected as part of our anti-money laundering (AML) compliance obligations

2.3 Account and Gaming Activity Data

We automatically collect information about your gaming activities and account usage:

• Login Activity: Timestamps, duration, and frequency of account access
• Gaming History: Games played, bets placed, outcomes, winnings, losses, betting patterns, and gameplay preferences
• Bonus and Promotion Usage: Bonuses claimed, wagering progress, and compliance with promotional terms
• Communication Records: Correspondence with customer support including live chat logs, email exchanges, and phone call recordings

2.4 Technical and Device Information

When you access 997jl Services, we automatically collect technical data including:

• IP Address: Your Internet Protocol address used to determine approximate geographic location and detect suspicious activity
• Device Information: Device type, operating system (iOS, Android, Windows, etc.), browser type and version, screen resolution, and device identifiers
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, remember preferences, and analyze usage patterns (see Section 8 for detailed cookie policy)
• Location Data: Geographic location data derived from IP address or device GPS (with your permission) to ensure compliance with jurisdictional restrictions

2.5 Marketing and Communication Preferences

We collect information about your communication preferences:

• Consent to receive promotional emails, SMS messages, and notifications about bonuses, tournaments, and special offers
• Preferences regarding types of communications you wish to receive
• Interaction with marketing materials (email opens, link clicks, unsubscribe requests)

3. How We Use Your Information

997jl processes your personal information for the following purposes, each based on a lawful basis under applicable data protection laws:

3.1 Account Management and Service Provision

We use your information to create and maintain your account, process transactions, enable gameplay, and provide customer support. This includes verifying your identity, processing deposits and withdrawals, crediting winnings, and responding to your inquiries.

3.2 Legal and Regulatory Compliance

997jl operates under legal obligations that require us to collect and process certain personal data, including:

• Age verification to ensure all players are 21 years or older as required by Philippine gaming laws
• Identity verification (Know Your Customer - KYC) to prevent fraud, money laundering, and terrorist financing
• Anti-money laundering (AML) monitoring and suspicious transaction reporting to regulatory authorities
• Tax reporting obligations as required by Philippine tax laws
• Record retention requirements mandated by gaming regulations
• Cooperation with law enforcement investigations and court orders

3.3 Fraud Prevention and Security

We process your data to protect our platform, detect and prevent fraud, identify suspicious activities, investigate violations of our Terms and Conditions, and maintain the integrity of our gaming environment. This includes analyzing betting patterns, monitoring for collusion or bot use, and implementing security measures to protect your account from unauthorized access.

3.4 Marketing and Communications

With your consent, we use your contact information to send promotional offers, bonus notifications, tournament announcements, and other marketing communications. You may withdraw consent and unsubscribe from marketing emails at any time through links provided in each communication or through your account settings.

3.5 Service Improvement and Analytics

We analyze usage data to understand player preferences, improve our website and mobile applications, optimize game selection, enhance user experience, develop new features, and conduct research on gaming trends. This processing is based on our legitimate business interests in improving our Services.

3.6 Responsible Gaming

We use your gaming activity data to identify potential problem gambling behaviors, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools and resources. This processing serves our legitimate interest in promoting player welfare and complying with responsible gaming obligations.

4. How We Share Your Information

997jl does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: GCash, Maya, banks, and cryptocurrency payment gateways that process your deposits and withdrawals
• Game Providers: Software suppliers such as Pragmatic Play, PG Soft, JILI, Evolution Gaming, and Asia Gaming that power our casino games and live dealer tables
• Identity Verification Services: Third-party KYC providers that verify your identification documents and conduct background checks
• Customer Support Tools: Live chat software, helpdesk systems, and communication platforms used to provide customer service
• Marketing and Analytics Platforms: Services that help us send emails, analyze website traffic, and measure marketing campaign effectiveness
• Cloud Hosting Providers: Infrastructure services that host our website, databases, and application servers

All service providers are bound by strict confidentiality obligations and data processing agreements that limit their use of your information to the specific purposes for which it was shared.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, regulatory bodies, law enforcement authorities, and courts when required by law, including:

• Philippine gaming regulators for licensing and compliance purposes
• Anti-Money Laundering Council (AMLC) for suspicious transaction reports
• Bureau of Internal Revenue (BIR) for tax reporting obligations
• Law enforcement agencies pursuant to valid court orders, subpoenas, or legal processes

4.3 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to successor entities or acquiring parties. You will be notified via email or prominent notice on our website of any change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with other third parties when you provide explicit consent for such sharing, such as when you authorize us to share information with specific partners or participate in joint promotions.

5. Data Security Measures

997jl implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Secure Data Storage: Personal and financial data is stored on encrypted databases with restricted access controls
• Access Controls: Only authorized personnel with legitimate business needs have access to personal information, subject to strict confidentiality obligations
• Password Protection: Account passwords are stored using industry-standard hashing algorithms that make them unreadable even to our own staff
• Two-Factor Authentication: Optional 2FA adds an extra layer of security to prevent unauthorized account access
• Regular Security Audits: We conduct periodic security assessments, vulnerability testing, and penetration testing to identify and remediate potential weaknesses
• Fraud Detection Systems: Automated monitoring systems detect suspicious activities and trigger security alerts for investigation
• Employee Training: All 997jl staff receive regular training on data protection principles, security best practices, and confidentiality obligations

While we implement robust security measures, no system is completely immune to security breaches. In the unlikely event of a data breach that compromises your personal information, we will notify you promptly in accordance with applicable data breach notification laws and take immediate steps to mitigate harm.

6. Data Retention

997jl retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Category	Retention Period
Account Information	Duration of account plus 5 years after closure
Transaction Records	10 years from transaction date (AML requirement)
Identity Verification Documents	5 years after relationship ends
Gaming Activity Logs	7 years (regulatory requirement)
Marketing Communications	Until consent withdrawn plus 1 year
Customer Support Records	3 years from last interaction

After applicable retention periods expire, we securely delete or anonymize your personal information so that it can no longer be associated with you individually. However, we may retain anonymized or aggregated data indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable privacy laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of whether we process your personal data and obtain a copy of such data. You can access most of your account information directly through your 997jl account dashboard. For additional information, contact our Data Protection Officer.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update certain account details directly in your account settings. For changes to verified information (name, date of birth), you may need to provide supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal information under certain circumstances. However, this right is not absolute – we may be required to retain certain data to comply with legal obligations, resolve disputes, or enforce our agreements. Account closure does not automatically delete all data due to regulatory retention requirements.

7.4 Right to Restrict Processing

You have the right to request restriction of processing under specific circumstances, such as when you contest the accuracy of data or object to processing based on legitimate interests.

7.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another service provider.

7.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. You may unsubscribe from marketing communications at any time through links in emails or your account settings.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at: [email protected]. We will respond to your request within 30 days as required by law. You may also lodge a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

8. Cookies and Tracking Technologies

997jl uses cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, analyze website usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on return visits.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality, including login authentication, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use our site, helping us improve performance and user experience.
• Functional Cookies: Remember your preferences (language, currency) and personalize your experience.
• Marketing Cookies: Track your activity across websites to deliver relevant advertising and measure campaign effectiveness.

You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of our website. For more information about cookies and how to manage them, visit your browser's help documentation.

9. International Data Transfers

While 997jl primarily operates in the Philippines, some of our service providers and data processing facilities may be located outside the Philippines. When we transfer personal data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to protect your information in accordance with Philippine data protection standards.

10. Children's Privacy

997jl Services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe a minor has accessed our Services should contact us immediately.

11. Changes to This Privacy Policy

997jl reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes through email, prominent notices on our website, or notifications within your account. Your continued use of 997jl Services after such notification constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Inquiry - Data Protection
• Response Time: We will respond to all privacy-related inquiries within 30 days

For complaints regarding potential privacy violations, you may also contact the National Privacy Commission of the Philippines:

• Website: www.privacy.gov.ph
• Email: [email protected]

By using 997jl Services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We are committed to maintaining the confidentiality and security of your data while providing you with exceptional gaming experiences.